Return & Refund Policy

1. Introduction

At Jeswani Group, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds may be accepted.

2. Return Eligibility

Products may be eligible for return or replacement if they are damaged, defective, expired, or incorrect at the time of delivery.

• Return requests must be raised within the specified return period after delivery.
• The product must be unused and in its original packaging.
• Proof of purchase or order confirmation may be required.

3. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or product nature.

• Used or damaged items caused by customer handling
• Products without original packaging
• Perishable or consumable goods where applicable
• Items marked as non-returnable during purchase

4. Refund Process

Once the returned product is inspected and approved, the refund will be processed to the original payment method or store wallet, depending on eligibility and payment mode.

5. Refund Timeline

Refunds are generally processed within 5-10 business days after approval. The exact time may vary depending on banking and payment gateway processing times.

6. Cancellation Policy

Orders may be cancelled before shipment or processing. Once the order has been dispatched, cancellation requests may not be accepted.

7. Replacement Policy

Replacement requests for damaged or incorrect products will be reviewed and processed subject to product availability.

8. Shipping Charges

Shipping charges, if any, may be non-refundable unless the return is due to an error from Jeswani Group or a defective product.

9. Fraud Prevention

Jeswani Group reserves the right to reject refund or return requests in cases of suspicious activity, abuse of policies, or fraudulent claims.

10. Contact Us

For return, replacement, or refund-related support, please contact us through the official support details available on our website.